Refund Policy
STRICTLY NO REFUNDS OR RETURNS
NO REFUNDS.
NO RETURNS.
NO EXCHANGES.
ALL SALES ARE FINAL.
Shixglow deals with skin care products and due to the hygienic nature of our products, no returns nor refunds are acceptable.
Once an order is placed, we immediately start working on it. This means we can NOT cancel or delay an order once its made nor adjust the price in any way.
Again because we deal with skincare products and all people have different types of skin, we can not in any way guarantee results. No skincare company/product can guarantee you results because we all have different skins. We can however proudly say we test our products out several times before putting them out on the market hence why you can see the many positive reviews. However we again repeat that all skins are different and therefore will respond differently to products.
Therefore we offer no guarantees on product effectiveness.
The only way to know if the product will work or not is to try it out. Check the ingredients, and the reviews and then make your purchase decision.
So we do not offer refunds because a product did not work on your skin or based on how a product reacts to your skin. Again STRICTLY NO REFUNDS. By purchasing shixglow products you are agreeing to our terms and conditions, agreeing to strictly follow the product usage instructions and understanding all risks.
We kindly urge you to double check our terms and condition and all items in your cart before checking out and reading the product descriptions carefully. Also kindly make sure that you double check your address and phone number to ensure that they are correct.
You can always contact us for any questions at customercare@shixglow.com
Damages and issues
Please inspect your order when you receive it and contact us within 2 days of the order been delivered if you receive the wrong item, so that we can evaluate the issue and make it right. After 2 days, we can not assist you. Contact us at customercare@shixglow.com
We only replace items if you receive the wrong items. Should this happen, contact us and provide us with your order number, photos of the items, and name of the product so that we can issue store credit or replacement.
Since our products sell out quickly, we can not guarantee that the item you want replaced will be available at that time. In case the item is not available, we shall issue you with store credit and not cash refund.
We take great care in packaging your products and even bubble wrapping them. However the products may have to be inspected by customs officials in your country who may at times not seal them properly or they may be mishandled by the shipping couriers. In case your order arrives leaking/ damaged or is lost please file a claim with Route which is the insurance provider, if you included the Route insurance at checkout. They will require photos of the product and the packaging exactly as you received it, so do not throw away anything (the packaging material including the flyer). Send all that to them in pictures when filing a claim.
The insurance is optional. That means that if you remove the insurance from your cart then you are not covered and neither Route nor shixglow can help you if item gets damage in transit.
Cash refunds for damaged items can only be issued out if the item that is to be replaced is out of stock for more than 3 weeks.
The above terms and conditions are subject to change at the sole discretion of shixglow. Kindly make sure you check them out before you make a purchase.